Terms & Conditions

 

Booking Conditions

Prices
Shown in sterling are correct at the time of viewing (although still subject to errors & omissions) and are subject to surcharge only as a result of government action, such as the imposition of VAT or other taxes. The right is reserved to revise prices at any time and these will become effective immediately for all bookings taken after the website is updated. No price increases will apply once full payment has been received. Prices are normally based on Daily basis and are calculated from your arrival date. When the duration of your stay crosses into another season, your price will be calculated on a pro-rata basis.

Booking Form
Agreeing to the Ultimate Santorini terms and conditions must be completed and signed by the first named person on behalf of all those named. This should be returned with the full deposit payable. Your booking will be confirmed on receipt of your deposit.

Your Damage Deposit
Is a compulsory component of your holiday to protect the owners and/or management companies of villas/apartments against loss and/or damage pertaining to fixtures, fittings and possessions. The key deposit is payable by cheque or by letter of credit card authorisation for £1,000 or as specified depending on individual property. This amount needs to be arranged with your deposit. Villa/Mansion inventories should be checked on arrival and any necessary deductions from deposits agreed with the local manager. Refund key deposits within 1 weeks of return home subject to there being no outstanding claim.

Your Balance
Of payments is due 8 weeks prior to commencement of rental. Unless previously agreed, non-payment by this time may result in cancellation and loss of deposit. Transfer details & Villa rental property details will normally be dispatched 2 weeks before departure. Accommodation is reserved exclusively for those persons named on the confirmation/invoice. No other persons are permitted to stay in the Villa without the written permission of Ultimate Santorini and the receipt of appropriate payments. Over occupancy can result in penalty charges and may be in contravention of local legislation.

Rental Duration
Prices in this programme are based on a minimum 3 days stay unless otherwise stated. Other durations will be considered subject to availability and season. Start days for rentals vary from location to location - please check at time of reservation/enquiry.

Arrival at your Accommodation
Your Villa will normally be available after 16:00 on the day of arrival and, to ensure the accommodation can be prepared for new guests, must be vacated no later than 11:00 on the day of departure. All possible will be done to assist with arrival/departure arrangements outside these times but, since the convenience of all our customers is our concern, we reserve the right to impose supplementary charges if the property is not vacated by the time stated.

Amendments
To bookings, e.g., name or date changes, additional persons, etc. after written confirmation will be subject to an amendment fee of £100.

Cancellations
Your booking is subject to the following scale of cancellation charges: Cancellation charges apply to Standard Booking Rate Only. Any special discount booking Rates will incur - Full loss of monies paid 

  • Cancellation date prior to arrival | Cancellation charges;
  • More than 56 days prior to arrival  - Loss of Deposit Paid
  • 55 – or less prior arrival | 100%

Cancellation must be confirmed in writing and signed by the person who signed the booking form. Should the full period of rental which has been paid for not be utilised due to late arrival or early departure, we regret no refund is possible.

Passports/Visas
Ultimate Santorini cannot accept responsibility for failure to carry valid passports, visas, licenses or other necessary documentation.

Force Majeure
Except where expressly stated in these booking conditions Ultimate Santorini cannot accept any liability or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected by reason of circumstances amounting to force majeure. In these booking conditions force majeure means any event which we, or the supplier of the service(s) in question could not, even with all due care and attention, avoid. Such events may include war or threat of war, civil strife, natural or nuclear disaster, industrial dispute, terrorist activity, fire, adverse weather conditions, unforeseen local building/roadwork's, unavoidable technical problems with transport and all similar circumstances beyond our control. Please see 'Holiday Insurance.' Whilst we do not exclude or limit our liability for loss or damage sustained by clients as a result of negligence by our employees or agents, this cannot extend to actions/omissions by the property owner over whom we have no direct control. Nevertheless, we will offer all reasonable assistance in the settlement of any dispute which may arise.

Complaints
Whilst we endeavour to make sure that you enjoy your Villa holiday, sometimes things go wrong. If you have a problem or query during your holiday, please bring it to the attention of our Management 0044 (0) 7929208845 immediately so that they have an opportunity to put it right at the time. If your complaint cannot be completely resolved locally, you must inform our management company and follow this up within 14 days of your return home by writing to our UK office. (info@ultimatesantorini.com) If you fail to follow this procedure, we cannot accept responsibility for any claim, as we will have been deprived of the opportunity to investigate and rectify the problem.

Photographs
Photographs are intended to give an overall impression of individual villas or resorts. The company does not accept any responsibility for items of furniture, etc. which appear in photographs but may have been changed or removed, nor for any changes to aspects or views since photographs were taken or descriptions compiled.

Our Commitment to You
We plan our Villa portfolio months in advance and occasionally properties are withdrawn for reasons beyond our control or circumstances make them unavailable/unsuitable for rental. Fortunately this is a very rare occurrence but we will advise you as soon as possible and always endeavour to offer an alternative property of an equal or higher standard if we are forced to make changes to your holiday plans due to circumstances outside our control.

Building work
Any resulting disturbance from sites close to any properties featured in our programme may occur at any time during the year. Some resorts are continuing their development and local works may be taking place or may be planned. Where we are aware in advance that such works are likely to occur during your holiday and may in our opinion significantly affect your enjoyment, we will advise you. We will endeavour to offer you alternative villa accommodation (with you paying or receiving a refund in respect of any price difference) or if we are unable to offer you similar accommodation, we will refund all monies paid for your villa/apartment (excluding insurance premiums and any amendment charges or any ancillary costs such as flights or car-hire). Ultimate Santorini has no control over building work and, due to its often intermittent nature, is not always aware when it may commence. Should building work commence during your stay, we regret we cannot accept any responsibility or liability.

Swimming Pools
Most of our properties enjoy private swimming pools/Jacuzzi. Please take great care by the pool area, especially if under the influence of alcohol, as accidents may and sometimes do occur. We recommend that you do not dive into the swimming pool or use while under the influence of alcohol. Children must be supervised in the swimming pool area at all times. Pool heating, (where available) must be requested at time of booking: this will be subject to an additional charge payable locally to our management company. Failure to pay in resort will result in a deduction from your key deposit.

Data Protection

Your booking
In order to process your booking and to ensure that your travel arrangements run smoothly and meet your requirements we need to use the information you provide such as name, address, and any special needs/dietary requirements etc.

We take full responsibility for ensuring that proper security measures are in place to protect your information. We must pass the information on to the relevant suppliers of your travel arrangements such as your tour operator, airlines, hotels, transport companies etc. The information may also be provided to security or credit checking companies, public authorities such as customs/immigration if required by them, or as required by law.

Additionally, where your holiday is outside the European Economic Area (EEA), controls on data protection in your destination may not be as strong as the legal requirements in this country. We will not however, pass any information onto any person not responsible for part of your travel arrangements. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary/religious requirements. (If we cannot pass 

Villa Information –

Complimentary Welcome Pack

Upon arrival you will receive a welcome pack which will include the basic 'start up' supply of items such as tea, coffee, milk, sugar, bread, water, and juice (contents may vary according to location). If you have any specific requirements, please let us know in advance and we will try to arrange for these items to be pre purchased for you (must be pre-arranged and paid for in resort. Some items may not be available).

Laundry and Linen

Linen for the property is changed every 3 days & towels are changed on request. If you have any personal laundry, in some cases the local maid will be happy to assist for a small extra charge payable locally.

Pool and Beach Towels

Towels are provided.

Concierge

Ultimate Santorini offer a 12 Hours concierge service to assist you during your stay.

Health and Safety

Our guests health and safety is a priority & we work very hard to ensure that a high level of safety is always maintained. It is important to remember however, that many of our villas and mansions are buildings of character, and whilst they meet all local safety requirements, these may differ from those we enjoy in the UK. We ask you to familiarise yourself with the property on arrival, particularly when traveling with children and infants. Please raise any concerns you may have with our concierge/management in resort.

Ants, Mosquitoes and Other Unwanted Insects

As in all countries which enjoy warm sunny climates; you may at certain times of the year experience problems with insects particularly with ants and mosquitoes. Ants - It is advisable that food or crumbs are not left out either in kitchens or on terraces/balconies as this attracts ants and/or other unwanted insects. In some rural areas, you are expected to "drop off" your own rubbish at dustbins usually situated close by. Please ensure rubbish is disposed of quickly without causing any build up which may attract insects. Mosquitoes are also prevalent at certain times of the year and you may need to take suitable precautions especially in the evenings and during the night.

WEBSITE TERNS AND CONDITIONS

BACKGROUND: 

This agreement applies as between you, the User of this Website and Ultimate Santorini, the owner(s) of this Website. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.

1. Definitions and Interpretation 

In this Agreement the following terms shall have the following meanings:

“Content” means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Website;

“Ultimate Santorini” means Ultimate Santorini Beck House, 77A Kings Street, Knutsford, Cheshire, United Kingdom, WA16 6DX. ;

“Service” means collectively any online facilities, tools, services or information that Ultimate Santorini makes available through the Website either now or in the future;

“System” means any online communications infrastructure that Ultimate Santorini makes available through the Website either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users” means any third party that accesses the Website and is not employed by Ultimate Santorini and acting in the course of their employment; and

“Website” means the website that you are currently using (www.ultimatesantorini.com) and any sub-domains of this site (e.g. subdomain.ultimatesantorini.com) unless expressly excluded by their own terms and conditions.

2. Intellectual Property

2.1 All Content included on the Website, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Ultimate Santorini, our affiliates or other relevant third parties. By continuing to use the Website you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other relevant laws. 
2.2 Subject to sub-clause 2.3 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Website unless otherwise indicated on the Website or unless given express written permission to do so by Ultimate Santorini. 
2.3 Material from the Website may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

3. Links to Other Websites 

This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Ultimate Santorini or that of our affiliates. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or damage arising out of the use of them. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of those in control of them.

4. Links to this Website 

Those wishing to place a link to this Website on other sites may do so only to the home page of the site www.ultimatesantorini.com without prior permission. Deep linking (i.e. links to specific pages within the site) requires the express permission of Ultimate Santorini. To find out more please contact us by email at info@ultimatesantorini.com or telephone +44 (0)1565 740 280

5. Privacy 

Use of the Website is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference. To view the Privacy Policy, please click on the link above.

6. Disclaimers 

6.1 Ultimate Santorini makes no warranty or representation that the Website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Service. 
6.2 No part of this Website is intended to constitute advice and the Content of this Website should not be relied upon when making any decisions or taking any action of any kind.
6.3 Whilst Ultimate Santorini uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware, all Users are advised to take responsibility for their own security, that of their personal details and their computers.

7. Availability of the Website and Modifications 

7.1 The Service is provided “as is” and on an “as available” basis. We give no warranty that the Service will be free of defects and / or faults. To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. 
7.2 Ultimate Santorini accepts no liability for any disruption or non-availability of the Website resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship. 
7.3 Ultimate Santorini reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, the products and/or services available. These Terms and Conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.

8. Limitation of Liability 

8.1 To the maximum extent permitted by law, Ultimate Santorini accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Website or any information contained therein. Users should be aware that they use the Website and its Content at their own risk. 
8.2 Nothing in these terms and conditions excludes or restricts Ultimate Santorini’s liability for death or personal injury resulting from any negligence or fraud on the part of Ultimate Santorini. 
8.3 Every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977. However, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions. This term shall apply only within jurisdictions where a particular term is illegal.

9. No Waiver 

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

10. Previous Terms and Conditions 

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

11. Third Party Rights 

Nothing in these Terms and Conditions shall confer any rights upon any third party. The agreement created by these Terms and Conditions is between you and Ultimate Santorini.

12. Communications 

12.1 All notices / communications shall be sent to us either by post to our Premises (see address above) or by email to info@ultimatesantorini.com. Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.
12.2 Ultimate Santorini may from time to time send you information about our products and/or services. If you do not wish to receive such information, please click on the 'Unsubscribe' link in any email which you receive from us..

13. Law and Jurisdiction 

These terms and conditions and the relationship between you and Ultimate Santorini shall be governed by and construed in accordance with the Law of England and Wales and Ultimate Santorini and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

 

 

 

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